Disclaimer

  • The information provided on this site is of a general nature and is not substitute for professional advice. It is recommended that you obtain specific professional advice before you take any action or refrain from any action.
  • This website is published purely for the information of our clients. The authors or the firm can accept no responsibility for any loss caused by any person taking action or refraining from action as a result of the material within this website.
  • We are a broker, not a lender.
  • The FCA does not regulate some forms of buy to let mortgages.
  • Your home may be at risk if you do not keep up payments on a mortgage or any loan secured upon it.

What to do if you have a complaint

If you wish to register a complaint, please contact me:

… in writing to Colin McNaughton, Fairway McNaughton Limited, White Gables, Wickhambrook,

Suffolk CB8 8UT

… by email to colin@fairwaymcnaughton.co.uk

… by phone Telephone 01440 820 380

If you cannot settle your complaint with me, you may be entitled to refer it to the Financial Ombudsman Service (FOS). You can find out more about this by visiting the FOS website at

www.financial-ombudsman.org.uk.

Are we covered by the Financial Services Compensation Scheme (FSCS)

Yes, we are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Investment

Most types of investment business are covered up to a maximum limit of £85,000.

Insurance

Insurance advising and arranging is covered for 90% of the claim, without any upper limit

Home Finance Products

Mortgage advising and arranging is covered up to a maximum limit of £85,000

Further information about the compensation scheme arrangements is available directly from the FSCS.